Privacy policy

This Privacy Policy describes how Polysleep Signature ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from signaturepolysleep.com (the "Site"), or when you otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully.

1. Who We Are

Polysleep Signature is operated by Polysleep Inc., a company incorporated under the laws of Canada, with its principal place of business in Montreal, Quebec. We design and sell premium sleep products online and ship across Canada and the United States.

For questions or concerns regarding this Privacy Policy, please contact us at:

Email: privacy@signaturepolysleep.com

Mailing address: 6665 rue Bombardier, Montreal, QC H1P 2W2

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Site, and information from third parties.

2.1 Information You Provide

Name, email address, phone number, and billing and shipping address when placing an order
Payment information (credit card or other payment details) — processed securely by our payment processor; we do not store full card numbers
Account credentials if you create an account on the Site
Communications you send us, including support requests, reviews, or survey responses
Preferences and other information you voluntarily provide

2.2 Information Collected Automatically

When you browse the Site, we automatically collect certain technical information, including:

Device information (browser type, operating system, device identifiers)
Log data (IP address, pages visited, time and date of visit, referring URL)
Cookies, pixel tags, and similar tracking technologies (see Section 7)
Location data inferred from your IP address

2.3 Information from Third Parties

We may receive information about you from third-party services you use to interact with us, including:

Social media platforms if you connect your account or interact with our social pages
Payment processors and fraud detection services
Analytics and advertising partners

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Fulfillment and Customer Service

Process, fulfill, and ship your orders
Communicate with you about your order, including shipping notifications and delivery updates
Respond to your questions, support requests, and warranty claims
Manage returns and refunds

3.2 Improving Our Products and Services

Analyze how customers use the Site to improve functionality and content
Conduct research and development for new products
Monitor and prevent fraud and unauthorized transactions

3.3 Marketing and Communications

Send you promotional emails, newsletters, and product updates — only where you have consented or where permitted by applicable law
Personalize your shopping experience and show you relevant content or offers
Display targeted advertising on third-party platforms

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send you or by contacting us directly.

3.4 Legal and Compliance

Comply with applicable laws and regulations, including PIPEDA (Canada) and applicable U.S. state privacy laws
Enforce our Terms of Service and other agreements
Protect the rights, property, and safety of Polysleep Signature, our customers, and the public

4. Sharing Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

4.1 Service Providers

We share information with trusted vendors who help us operate the Site and fulfill orders, including:

Shopify Inc. — our e-commerce platform provider (see Shopify’s Privacy Policy at shopify.com/legal/privacy)
Payment processors (e.g., Stripe, PayPal, Shop Pay)
Shipping and logistics carriers (e.g., Canada Post, UPS, FedEx, Purolator)
Email marketing platforms (e.g., Klaviyo)
Analytics providers (e.g., Google Analytics)
Customer support software providers

These service providers are authorized to use your information only as necessary to provide services to us and are bound by contractual confidentiality obligations.

4.2 Business Transfers

If Polysleep Signature is involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on the Site of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), or to protect the rights, property, or safety of Polysleep Signature, our customers, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

Order and transaction records are retained for at least seven (7) years for accounting and tax compliance purposes
Account information is retained for the duration of your account and for a reasonable period after you close it
Marketing preferences and consent records are retained until you withdraw consent

When your information is no longer required, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

SSL/TLS encryption for all data transmitted between your browser and the Site
Secure storage of payment information through PCI-DSS compliant processors
Access controls limiting employee access to personal information on a need-to-know basis
Regular review and updating of our security practices

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to enhance your browsing experience, analyze Site traffic, and serve relevant advertising.

7.1 Types of Cookies We Use

Essential cookies: Required for the Site to function (e.g., shopping cart, session management)
Performance and analytics cookies: Help us understand how visitors use the Site (e.g., Google Analytics)
Functional cookies: Remember your preferences (e.g., language, currency)
Advertising and targeting cookies: Used to deliver relevant ads on third-party platforms (e.g., Facebook Pixel, Google Ads)

7.2 Your Cookie Choices

Most browsers allow you to control cookies through their settings. You can also opt out of certain interest-based advertising by visiting:

Your Online Choices (youronlinechoices.com)
Network Advertising Initiative (optout.networkadvertising.org)
Digital Advertising Alliance (youradchoices.com)

Please note that disabling certain cookies may affect the functionality of the Site.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These include:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to certain legal exceptions
Portability: Request that your personal information be provided in a structured, machine-readable format
Objection: Object to or restrict certain types of processing, including direct marketing
Withdrawal of consent: Where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at privacy@signaturepolysleep.com. We will respond to your request within the timeframe required by applicable law (generally 30 days). We may ask you to verify your identity before processing your request.

If you are a resident of Quebec, you have additional rights under Law 25 (Act Respecting the Protection of Personal Information in the Private Sector). For more information, visit the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).

9. International Data Transfers

Polysleep Signature operates primarily in Canada and the United States. When you provide information to us, your data may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. These countries may have privacy laws that differ from those in your home jurisdiction.

We take steps to ensure that any international transfers of personal information are subject to appropriate safeguards, including contractual protections consistent with applicable law.

10. Third-Party Links

The Site may contain links to third-party websites, social media platforms, or other services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

The Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@signaturepolysleep.com and we will take steps to delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification.

Your continued use of the Site after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:

Polysleep Inc. — Privacy Officer

Email: privacy@signaturepolysleep.com

Website: signaturepolysleep.com

Mailing address: Polysleep Inc., 6665 rue Bombardier, Montreal, QC H1P 2W2

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the applicable provincial privacy authority.